Сontact Scope Markets
Contact Information Overview
| Contact Method | Details | Response Time |
| [email protected] | 24 hours | |
| Phone | +44 20 3051 6959 | Immediate |
| Office | Belize City, Belize | By appointment |
| Live Chat | Website | During trading hours |
Customer Support Hours
Our support team maintains availability throughout standard trading hours to address client inquiries. The operational schedule aligns with market trading sessions to ensure assistance during active trading periods. Support representatives monitor all communication channels during business hours. Emergency support remains accessible outside standard hours for critical account issues.
Email Communication Protocols
Email correspondence serves as our primary written communication method. Each inquiry requires specific information for efficient processing. Messages undergo systematic categorization to ensure appropriate routing and response prioritization.
For efficient email communication, include these elements:
- Full name as registered
- Account number
- Inquiry category
- Detailed description
- Relevant screenshots
- Preferred contact method
Following these guidelines ensures faster response times and accurate assistance.
Telephone Support Services
The telephone support system provides direct access to support representatives during operational hours. Multiple language options facilitate clear communication with international clients. Support staff verify caller identity through security protocols before discussing account details.
Required Information for Phone Support
- Account number
- Full registered name
- Security questions
- Recent transaction details
- Trading platform used
Each call undergoes recording for quality assurance purposes.
Office Location Access
Physical office visits require prior appointment scheduling through official channels. The office location provides face-to-face consultation opportunities for account-related matters. Security protocols apply for all office visits to maintain client confidentiality.
Visit Requirements
- Appointment confirmation
- Valid identification
- Account documentation
- Meeting agenda
- Scheduled time slot
Technical Support Channels
Technical assistance addresses platform-related issues and trading technology concerns. Specialized technical support staff handle complex platform inquiries. Response priorities vary based on issue severity and impact on trading activities.
Account Management Support
Account management inquiries receive dedicated attention through specialized support channels. These services address account configuration, settings modifications, and general maintenance requirements. Support staff verify authorization levels before processing account changes.
Account Support Areas
- Password resets
- Platform access
- Settings adjustment
- Document verification
- Balance inquiries
Documentation Submission
Document submission follows strict security protocols to protect sensitive information. Each submission requires specific formatting and clarity standards. Processing times vary based on document type and verification requirements.
The following channels accept documentation:
- Secure email submission
- Client portal upload
- Office delivery
- Registered mail
- Secure messaging system
Emergency Contact Procedures
Emergency situations require specific contact procedures to ensure immediate attention. Critical issues receive priority handling through designated emergency channels. Support staff maintain emergency response protocols for urgent situations.
Social Media Communication
Official social media channels provide general information and updates. These platforms do not process account-specific inquiries or sensitive information. Social media engagement follows established communication guidelines.
Feedback Submission Process
Client feedback assists in service improvement and issue resolution. Structured feedback channels ensure proper documentation and follow-up procedures. Each submission undergoes review by relevant departments for appropriate action.
Feedback Categories
- Service quality
- Platform performance
- Support efficiency
- Product suggestions
- Technical issues
Frequently Asked Questions
Contact requirements include account number, full name, and specific inquiry details. Additional verification may be requested depending on the nature of the inquiry.
Standard document verification requires 24-48 hours for processing. Complex verifications may require additional time based on document type and completeness.
Emergency support requires contacting the designated emergency line with account details and situation description. Priority handling applies to verified emergency situations.
